Privacy Policy

Cambrian Connect are an internet service provider and telecoms company, serving all types of business and residential customers. This privacy policy governs the collection and use of personal information by Cambrian Connect. For more information about Cambrian Connect visit: This website is owned and run by Cambrian Connect.

Cambrian Connect are committed to always protecting your privacy. The privacy policy explains the types of personal information we collect, how we use that information, with whom we may share it, how we protect the information and your legal rights in relation to your information. We are committed to abiding by this policy, as well as the requirements of applicable laws in the operation of our business and services. Please read this policy carefully as it will explain our practices regarding your personal information and how it is processed. By accessing or browsing our websites, you confirm that you have read, understood, and agree to this policy entirely. If you do not agree with the practices detailed in this policy, you should not continue to use this website.

Who we are

For the purposes of applicable data protection laws, the data controller is Cambrian Connect of:

Gcell Building Imperial Way, Newport, NP10 8AS.

Information covered by this policy

This policy covers all personal information collected and processed by Cambrian Connect. In this policy "personal information" is information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognised directly or indirectly. This may include your name, date of birth, sex, postal address, email address, computer IP address, phone number, credit card numbers, login information and technical information from the devices you use to receive our services.

Collection of personal information

We may obtain information about you from sources detailed below:

Information you give us

When you browse our websites and when you communicate with us via phone, email or other electronic means, you may give us personal information about yourself. The information you give us may include your name, payment information, postal address, email address, landline and/or mobile telephone number, company details, access requirements and information about your employment (including your job title, responsibilities and employer’s details) as well as other personal information.

Information we collect about you

Regarding each of your visits to ,we may also use cookies, pixels and other technology to automatically collect the following information:

  • technical information, including the internet protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating systems and platform; and
  • information about your visit, including the full Uniform Resource Locators (URL) clickstreams to, on and from our websites, pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page and any phone number used to call us.

Information we receive and collect from other outside sources

We also work closely with third parties such as payment processors and app providers and manufacturers. We may also collect information about you from publicly available sources, including publicly available content on social media platforms.


Cookies and pixels

Our websites use cookies and pixels to distinguish you from other users. This helps us to provide you with a better experience when you browse our websites and also allows us to improve our websites via the data the cookies and pixels provide us.

Our use of your personal information

We may use your personal information to:
How do  we use personal information for this purpose?
What is the legal basis for us processing your information in this way?
Provide you with services.
We will need to use your personal information where necessary for us to perform our obligations under a contract with you, for example where you have purchased services from us.
Using your personal information in this way is necessary for us to perform our contractual obligations to you.
Process your payments and protect against fraudulent transactions.
We need to process your personal information in order to keep your payments safe and secure and protect against fraudulent transactions.
It is in our legitimate interests to process personal information to keep our customer payments secure.
Contact you for research purposes or inform you about special offers or other services.
We will need to use your personal information (such as email address and/or telephone number) to send you information about services you may be interested in.
We will ask for your consent before processing your information in this way.
Diagnose problems with our server or administer our website.
We may need to use personal information. Such as your IP address to diagnose server problems or administer our website.
We will ask for your consent to the use of cookies and pixels before processing.
Analyse user traffic to measure website use and to improve our customer experience.
We may sometimes use your personal information to measure use of our website and assess  the effectiveness of it. We may also use this personal information to improve the content of our website and services.
It is in our legitimate interest to look at user traffic so that we can improve our websites and better meet your needs as a customer.
Comply with legal requirements and exercise or defend legal claims.
We may sometimes need to process personal information to comply with legal requirements to which we are subject (for example, in relation to health and safety).
It is in  our legitimate interests to process personal data for the purposes of complying with legal requirements to which we are subject.

Transfers of personal information

We may share your personal information with any suppliers/sub-contractors, in order to enable you to access the services, provide you with customer support and conduct the other activities described in this privacy policy. Such companies may be located outside the European Economic Area ("EEA"),in which case the section "Where we store your data" below will apply.


We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we may engage Service Providers to provide market research, marketing (including competitions), advertising, communications, event management, meetings and bookings (including accommodation), training, IT, hosting and other infrastructure, subscription and discount management, payment processing, and data cleansing and processing services. In the course of providing such services, these Service Providers may have access to your personal information. These third parties are contractually bound only to use personal information to perform the services that we hire them to provide. We will always use our best efforts to ensure that all the Service Providers we work with will keep your personal data secure. Each Service Provider will abide by their own Privacy Policies.


We may also disclose your personal information to third parties:


  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if any member of Cambrian Connect or substantially all of its assets are acquired by a third party, in which case personal data about its customers will be one of the transferred assets; and
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce our terms and conditions or other agreements, or to protect the rights, property or safety of Cambrian Connect.
  • Unsubscribing with Cambrian Connect will stop Cambrian Connect from contacting you in the future, but not the individual third parties whom you have interacted with independently.      

Where we store your data

All of your personal data is held security on UK based servers. To further protect your personal data, the Cambrian Connect website is securely encrypted, meaning your message should not be accessed by any unauthorised users. We use administrative, technical, and physical measures where applicable to safeguard personal information against loss, theft and unauthorised uses, access or modifications.


Third party websites and apps

Our websites may contain links to and from third party websites and we may provide you with details of services, apps and software provided by third parties. Please note that if you follow a link to any of these websites or download any software or app, these websites and apps will have their own terms of use and privacy policies and that we do not accept any responsibility of liability for these policies. Please check these policies before you submit any personal data to these websites or apps.


Your rights

You have the following rights regarding your personal information that we hold and process:


Your right to access the information

You have the right to request information on the purposes of data processing as well as confirmation on whether we use your personal information for these purposes only. You can request access to the information we hold about you by contacting us using the contact details at the end of this policy. We will endeavour to make our record of your information available to you within 1 month, although occasionally we may not be able to give you access to the personal information, e hold about you (for example, we may not be able to give you access if it would unreasonably affect someone else's privacy or if giving you access poses a serious threat to someone's life, health or safety).You also have the right to be informed of the third parties to which we transfer your personal data within the scope of this privacy policy.


Your right to have your information amended or deleted

If you would like us to delete your information, or if you would like us to ask the third parties to whom we transfer your data within the scope of this privacy policy to update or delete your information, please send your request to and we will do so as soon as possible.


Your right to object to us processing your data

You have the right to ask us to stop processing your data, even where that processing is necessary for our legitimate interests (for example, where the processing is necessary for the legitimate commercial objectives we pursue in the course of our services), including the profiling we undertake to send you personalised offers, recommendations and similar content. You also have the right to object to any results of a processing activity that prejudice your rights and that are conducted exclusively through automated systems. You also have the right to ask us to stop processing your data for direct marketing purposes, including any profiling we undertake for the purposes of direct marketing. We will in any case only send you marketing communications if you have previously agreed to this, but if you change your mind, you can easily unsubscribe from our marketing communications at any time by following the link provided. Please note that, if you have consented to receive offers from our partners, our partners are responsible for taking account of your rights, including your right to opt-out of receiving their offers.


Your right to have your data transmitted to another organisation

Where we hold personal information about you with your consent or for the performance of a contract with you, you also have the right to ask us to provide you with the personal information we hold about you in a structured, commonly used and machine-readable format and, where technically feasible, to transmit that data to another organisation.


Making a complaint

You have the right to lodge a complaint with the data protection authorities if you believe that we have not complied with applicable data protection laws. You also have a right to claim damages if processing of your personal information violates these laws.


Changes to our privacy policy

We reserve the right to amend this policy at our discretion, without prior notice. We will notify you of any such changes and when they will take effect. Your continued use of our services and/or of our website following these changes means that you consent to them.


Contacting us

If you have any questions about this policy, you can get in touch with us at If you wish to exercise your rights under applicable data protection law and this privacy policy, please contact us in writing at:


Cambrian Connect, Gcell Building, Imperial Way, Newport,NP10 8AS.


‍Last updated 28 April 2022.

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