Based in Ystrad Mynach, the traditional heart of furniture making and upholstery in Wales, New Look Upholstery, founded in 1980, offer reupholstery and recovery of sofas, chairs, headboards, footstools and more for domestic customers. They also make bespoke Designs and contract seating for all booth and banquette seating plus recovery of existing seating.
The existing legacy telephone was not working and unsupported. Extensions throughout the building were also not working, meaning calls were missed, with no path to remedy, without investment.
Following a strategic review and site visit, we proposed a new hosted telephone solution that future-proofed New Look Upholstery's needs. New Look Upholstery now have instant access to call logs, easy mange call forwarding and access to answer calls throughout the building.
"From the survey, to the installation was all very efficient and quick. We are more than pleased and have had no issues at all with the new system. We always receive great customer service and the Cambrian Connect team are always very helpful on the phone if we do need them."